So, you either called up the call centre, complained to everyone about it or just left it, really dissatisfied. The purpose of a quality management system is to prevent the issues with the product or service from arising before you become dissatisfied. ISO 9001:2015, the quality management system standard, helps your business to demonstrate the ability to consistently supply products and services that meet customer and applicable statutory and regulatory requirements. It helps ensure your customers stay satisfied. Objectives of the business are important because they govern the values and strategic direction.Ī quality management system helps leadership Six quality management system benefits: 1. A mistake many leadership and management teams tend to make is to oversimplify their objectives. For example, objectives focusing solely on growth, revenue or headcount.Ī quality management system requires top management to ensure there is a balanced array of objectives which meets the needs of all interested parties which the business's survival depends on, e.g. customers, shareholders, managers, employees and the community. For example, objectives need to consider the sustainability of the business, such as health and safety, environmental, risk and security.Ī quality-approach ensures the business is aligned, well-rounded and sets goals for monitoring and evaluating performance.Ģ.
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